Terms of Service

Effective Date: January 1, 2026

Welcome to Mark’s Home Help. By using our services or enrolling in our messaging program, you agree to the following Terms of Service.

1. Business Information

Business Name: Mark’s Home Help
Service Area: Ontario, California and surrounding communities

Mark’s Home Help provides residential handyman services including home repairs, maintenance, installations, and related services.

2. SMS Messaging Program

Program Name: Mark’s Home Help SMS Notifications

Program Description:

By providing your mobile number, you agree to receive text messages from Mark’s Home Help related to:

  • Appointment confirmations and reminders

  • Service updates

  • Estimates and invoice notifications

  • Scheduling communications

  • Customer service responses

  • Occasional service-related announcements or promotions

Text messages are intended to support your active service relationship with our business.

3. Message Frequency

Message frequency varies based on your service activity. Customers may receive messages related to scheduled appointments, active projects, or account updates. Typically, message frequency will not exceed a few messages per appointment or service request.

4. Message & Data Rates

Message and data rates may apply.
Standard carrier messaging and data rates may be charged by your mobile provider for each message sent or received. Charges depend on your individual carrier plan.

5. Customer Support

If you have questions about our services or messaging program, you may:

  • Call or text: [Your Phone Number]

  • Email: [Your Email Address]

  • Reply HELP to any message for assistance

We will respond as promptly as possible during normal business hours.

6. Opt-Out Instructions

You may opt out of receiving SMS messages at any time.

To unsubscribe, simply reply:

STOP

After texting STOP, you will receive a confirmation message and will no longer receive SMS messages from Mark’s Home Help unless you re-enroll.

7. Service Terms

  • All estimates are subject to change based on scope adjustments.

  • Payment is due upon completion of services unless otherwise agreed in writing.

  • Mark’s Home Help reserves the right to refuse service for unsafe or unlawful requests.

  • Certain services may be limited to minor repairs in accordance with California contractor regulations.

8. Limitation of Liability

Mark’s Home Help provides services in good faith and with reasonable care. To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages arising from use of our services or website.

9. Changes to These Terms

We may update these Terms of Service from time to time. Updates will be posted on this page with a revised effective date.

10. Contact Information

Mark’s Home Help
Ontario, California
Phone: 225-278-5110
Email: markthomaslawrence@gmail.com